Inner Product legal
Refund Policy
Cancellation deadlines, attendance requirements, and refund eligibility for paid Inner Product events.
Last updated: August 4, 2026
Cancel at least 24 hours before the event
A paid attendee who cancels at least 24 hours before the event's scheduled start is eligible for a full refund of the event charge to the original payment method. A cancellation after that deadline is not ordinarily refundable.
Events cancelled by Inner Product
If Inner Product cancels an event, including because the event's applicable attendance or participant-balance minimums were not met, affected paid attendees automatically receive a full refund of the event charge.
Attendance and no-shows
For refund purposes, an attendee satisfies the standard event attendance requirement only after checking in and joining at least 2 event video chats. An attendee who joins fewer than 2 video chats is treated as a no-show under this policy. Late arrivals, missed events, and no-shows without a cancellation made at least 24 hours in advance are not ordinarily refundable.
Confirmed service-wide technical issues
If Inner Product confirms that a known service-wide technical failure materially prevented an event from being delivered, affected paid attendees automatically receive a full refund of the event charge. Inner Product may use service records to identify the event and affected attendees. This automatic-refund rule does not apply to an attendee's device, connectivity, browser settings, permissions, or other attendee-side technical problem.
Case-by-case requests
Other refund requests are reviewed case by case. Email refunds@innerproduct.com and include the event link, the email address used for the event, and the reason for the request. A request does not guarantee a refund.
Safety and rule enforcement
Inner Product may remove a user from an event without refund for fraud, harassment, abuse, exploitation, trafficking concerns, payment abuse, safety risk, or violation of the Terms or Acceptable Use Policy.
Promotions and free passes
Free passes, promotional credits, discounts, and launch credits have no cash value and are not refundable unless Inner Product states otherwise.
Billing questions
Billing and refund questions can be sent to refunds@innerproduct.com. Include the event link, the email address used for the event, and the reason for the request. Include a payment receipt or identifier if available.
Additional legal rights
This policy does not limit cancellation or refund rights that cannot be waived under applicable law. Some purchasers of covered dating services, including purchasers in California or New York, may have additional rights beyond the general 24-hour policy.