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Inner Product legal

Support

How users, payment processors, safety teams, and privacy requesters can reach Inner Product support.

Last updated: July 31, 2026

Primary contact

Inner Product is the dating product at innerproduct.com. Use support@innerproduct.com for general support, safety, privacy, and legal questions. Use refunds@innerproduct.com for payment, cancellation, and refund requests.

Subject prefixes

  • General support: email support@innerproduct.com with a subject that starts with SUPPORT.
  • Safety reports: email support@innerproduct.com with a subject that starts with SAFETY.
  • Privacy requests: email support@innerproduct.com with a subject that starts with PRIVACY.
  • Legal notices: email support@innerproduct.com with a subject that starts with LEGAL.
  • Payment, cancellation, and refund requests: email refunds@innerproduct.com with the event link, the email address used for the event, and the reason for the request.

Response expectations

  • Payment and account support: Inner Product aims to respond within 2 business days.
  • Safety reports: Inner Product reviews safety reports as quickly as practical, prioritizing urgent risk.
  • Privacy requests: Inner Product will verify identity and respond according to applicable law.
  • Emergencies: Inner Product is not an emergency service. Contact local emergency services first.